Our anxiety is growing in some corporations and Protecting confidential information, Loose lips, thoughtless emails o careless computing are equaling big problem.

A survey by Ranstad USA shows that 60 percent of employees named gossip as their No. 1 pet peeve at work.

Managers of employee assistance programs say complaints are increasing because people are dealing with anxieties by focusing on others.

Not all information passing is bad. People learn about how the organization works by listening to others. It promotes bonding, and if it makes people laugh, it relieves stress.

Venting about work can sometimes be constructive, but when it degenerates into telling mean lies — or private truths — about someone it is destructive. The destructive type includes criticism of someone else’s work or personal life.

More serious breaches of confidentiality occur when people inadvertently pass information about company operations, or about a customer, by including it in an email or by sending an email to the wrong person.

It’s not unusual to hear about data security breaches while watching the evening news. When it happens, blaming a hacker is the easiest thing to do. But risk assessment sources such as EPIC.org say more than half of security breaches are caused by insiders.

For the first time ever, the insider has passed the hacker as the number-one of a data security threat.

Protecting confidentiality is everyone’s job, whether that involves an individual, a customer or company data.

Please keep this in mind every day.

—:)

Great customer service can give us an edge.

In a worldwide marketplace, there may be times when it’s difficult to compete in the area of labor costs and, in some cases, even material costs.    At these times, our customer service can put us ahead of the game in competing with companies both at home and abroad.    It should be a top consideration for every team member.   That means not only listening to customers and providing good service, but identifying unmet needs that can result in new revenue opportunities.

A successful customer experience often requires collaboration with others in the organization and communication with our own suppliers.    Customers must feel important and appreciated.   They are very sensitive to whether we care about them.    Be sincere and thank them every time you get a chance to do it.   Look for ways to say “yes.” Comply with any reasonable request and make sure that everything you promise is done.   Follow up.   Don’t be afraid to apologize for something that has gone wrong.   Customers must always feel that they win in one way or another.